PRIVACY NOTICE

Estrategia Energía Eléctrica Comercializadora S.A.P.I. de C.V., hereinafter referred to as “e3,” with registered address at Prado Sur 820, Lomas de Chapultepec, Miguel Hidalgo, 11000, Mexico City, CDMX, and email info@e3mex.com, is responsible for the processing of your personal data in accordance with this Privacy Notice and in compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties.

1. Personal Data Collected

The Company may collect the following personal data:

  • First name

  • Last name

  • Telephone number

  • Email address

Additionally, any personal information voluntarily provided by the data subject through forms, messages, or contact methods available on the website will be collected.

2. Purposes of Data Processing

The personal data we collect from you will be used for the following purposes:

Primary purposes:

  • Responding to information requests

  • Addressing customer inquiries

  • Establishing communication with potential clients or individuals interested in the company’s services

  • Managing business relationships and providing details about products or services

  • Handling questions, complaints, or suggestions

  • Processing payments and issuing invoices

  • Fulfilling legal or contractual obligations

Secondary purposes (optional):

  • Sending promotions, discounts, newsletters, or offers

  • Conducting customer satisfaction surveys

  • Generating internal statistics and supporting continuous improvement

If you do not wish your personal data to be processed for secondary purposes, you may express your preference by sending an email to: info@e3mex.com.

3. Transfer of Personal Data

The Company does not transfer your personal data to third parties, whether domestic or foreign. The data collected is used solely for the internal purposes described in this Privacy Notice and is protected in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties.

4. Means to Exercise ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights). To exercise these rights, you must submit a written request via email to info@e3mex.com, including the following documents:

  • Full name of the data subject

  • Copy of valid official identification

  • Clear and precise description of the data for which you wish to exercise any ARCO right

  • Any other document or information that facilitates the location of your personal data

A response to your request will be provided within a maximum of 15 business days from the date your complete request is received.

5. Changes to the Privacy Notice

The Company reserves the right to modify or update this Privacy Notice at any time. Any changes will be published on the website: https://e3mex.com. We recommend reviewing this notice periodically to stay informed about how we protect your personal data.

6. Contact

If you have questions, comments, or wish to exercise your rights regarding this notice, you may contact the Company’s privacy department:

Data Protection Officer: Hugo Martinez
Email: jhugo.martinez@e3mex.com
Phone: 5559194255
Address: Prado Sur 820, Lomas de Chapultepec, Miguel Hidalgo, 11000, Mexico City, CDMX

For any questions regarding this Privacy Notice, please contact us using the methods listed above.

Last updated: June 12, 2025